Privacy Policy

Who We Are

Long Island Junk Co., LLC (“Long Island Junk Co.,” “we,” “us,” or “our”) is a junk removal and dumpster rental company headquartered at 32 Industrial Blvd, Medford, NY 11763. We operate longislandjunkco.com and provide services across Nassau and Suffolk County, New York.

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, request a quote, or engage our services.

Information We Collect

Information you provide directly

When you fill out a quote form, call us, or contact us via email, we may collect:

• Name — to identify you and personalize communications
• Phone number — to call or text you with scheduling information and quotes
• Email address — to send confirmations, follow-up messages, and appointment reminders
• ZIP code or address — to confirm we serve your area and to dispatch our crew
• Service description — the details you provide about the items you need removed or the dumpster you need delivered
• Payment information — collected securely at the time of service; we do not store full credit card numbers on our systems

Information collected automatically

When you visit our website, we and our service providers may automatically collect:

• IP address and general geographic location (city/state level)
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and similar tracking technologies

We use Google Analytics and similar tools to understand how visitors use our site. This data is aggregated and anonymized where possible.

How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to schedule pickups, dispatch crews, deliver dumpsters, and confirm appointments
• Quotes and estimates — to provide accurate pricing based on your location and job description
• Follow-up communication — to confirm completed jobs, send receipts, and follow up to ensure satisfaction
• Customer service — to respond to questions, handle complaints, and resolve issues
• Marketing — with your consent, to send promotions, seasonal offers, or referral program information via email or text
• Analytics — to improve our website, understand traffic sources, and optimize our service offering
• Legal compliance — to comply with applicable laws, respond to lawful requests, or protect our rights

Text Message Communications

If you provide your phone number, we may send you text messages related to your service appointment (scheduling confirmations, crew arrival notifications, follow-up satisfaction checks). Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message we send.

How We Share Your Information

We do not sell your personal information to third parties. Period.

We may share your information with:

• Service providers — companies that help us operate our business, such as our scheduling software, CRM, payment processor, and website hosting provider. These vendors are contractually bound to protect your data and use it only for the services they provide to us.
• Legal authorities — when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the safety of any person or to prevent illegal activity.
• Business successors — in the event of a merger, acquisition, or sale of all or a portion of our business. We will notify you if such a change occurs and describe your choices at that time.

Cookies and Tracking Technologies

Our website uses cookies — small data files stored on your device — to improve your experience, remember preferences, and gather analytics. We use:

• Essential cookies — necessary for the site to function (cannot be disabled)
• Analytics cookies — Google Analytics and similar tools (you can opt out via browser settings or the Google Analytics Opt-Out Browser Add-on)
• Marketing cookies — used by Google Ads and similar platforms to show you relevant advertising (manageable via your browser settings or industry opt-out tools like NAI and DAA)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Customer records are typically retained for 5 years after the last service date for tax and accounting purposes. Website analytics data is retained according to the third-party service’s default retention settings (typically 26 months for Google Analytics).

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Security

We use industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit and access controls for data at rest. No method of transmission over the Internet is 100% secure, however, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will provide a more prominent notice (such as an email or a banner on our website). Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us: